Frequently asked questions

Most orders in Norway and Sweden arrive within 1-4 business days. Maximum delivery time is 3 weeks from the order date. Shipping within Norway and Sweden is free.

Yes. Use the country selector in the header. The webshop currency follows the delivery country you choose.

Inventory can change. If part of your order is unavailable we may ship what is in stock and refund the rest, or cancel if nothing can be fulfilled.

You have a statutory 14-day right of withdrawal. In addition we offer 30 days of free returns for unused items. Contact us within 30 days of receiving the goods. Items should be returned unused, with original packaging and labels attached.

Open a request via our contact form. We’ll guide you through the return. Keep tracking if you use a tracked return service.

Yes. Repair is core to how we work. We partner with Gausdal Sewing Industries for repairs and modifications. See Service and repair for booking details.

You can complain about defects within 2 years of receiving the item. Use our product claims page or contact us with close-up photos of the issue and your order number.

Start with our Guides: practical articles on tents and sleep systems, from pitching and condensation to down vs fiber.

On weekdays we normally reply within 2-5 days. Please check spam if you don’t hear from us. Contact Helsport.